Frequently asked questions

Understanding Our Frequently Asked Questions

Frequently asked questions | What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Please allow 3 days production time for your order to ship out, average shipping times are 4 - 5 days depending on your location.
Tracking numbers will be updated after your order has been shipped.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at rgmjbrands@aol.com. If the given address is wrong we can change the address to the correct one within 24 hours.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your purchase! Please send an email to rgmjbrands@aol.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

This section is designed to provide you with the answers to the most Frequently Asked Questions we receive. Because we understand how important it is for you to have accurate and concise information, we have divided this guide into several parts. Each part focuses on a different topic, so you should be able to find exactly what you're looking for quickly and easily. No more puzzling over hard-to-understand jargon – we've made everything as straightforward as possible because your peace of mind is our top priority. We're here to help, so whether you're curious about our products, your account, or something else entirely, you're in the right place.

But, what if you can't find the answer to your question here? Don't worry! We're continually updating this list based on the feedback and inquiries we receive from customers like you. So, if there's something you're unsure about, don't hesitate to reach out to us directly. We're always here to answer any question, no matter how big or small.

Lastly, we encourage you to revisit this page regularly, as we continually add new information. We hope that you find this Frequently Asked Questions section helpful and easy to understand, and that it provides you with the answers you need to make the most of our services. Thank you for choosing us, and please don't hesitate to reach out with any questions.

This section is designed to provide you with the answers to the most Frequently Asked Questions we receive. Because we understand how important it is for you to have accurate and concise information, we have divided this guide into several parts. Each part focuses on a different topic, so you should be able to find exactly what you're looking for quickly and easily. No more puzzling over hard-to-understand jargon – we've made everything as straightforward as possible because your peace of mind is our top priority. We're here to help, so whether you're curious about our products, your account, or something else entirely, you're in the right place.

But, what if you can't find the answer to your question here? Don't worry! We're continually updating this list based on the feedback and inquiries we receive from customers like you. So, if there's something you're unsure about, don't hesitate to reach out to us directly. We're always here to answer any question, no matter how big or small.

Lastly, we encourage you to revisit this page regularly, as we continually add new information. We hope that you find this Frequently Asked Questions section helpful and easy to understand, and that it provides you with the answers you need to make the most of our services. Thank you for choosing us, and please don't hesitate to reach out with any questions.